Privacy Policy

1. Who we are

EliteStream IPTV LLC (“EliteStream”, “we”, “us” or “our”) operates the website elitestreamiptv.co and acts as a reseller and provider of IPTV subscription services, including access to live television channels, sports, movies and series delivered over the internet.

Our registered business address is:

• 2330 White Ave, Berry Hill, TN 37204, USA

For the purposes of applicable data protection law, EliteStream IPTV LLC is the data controller responsible for the personal information described in this policy.

This policy covers our website and the support channels we use to communicate with you, including email and WhatsApp. It does not apply to third-party websites, applications or services that we link to, or that you use to access our service.

2. Service provider & content disclaimer

This same disclaimer applies to every page of our website, including the home page, channel explorer, pricing, setup guide, FAQ, about us and contact pages, and forms part of the terms under which the service is provided.

3. Information we collect

Information you give us

• Contact details such as your name, email address and WhatsApp number when you contact us.
• The content of your message, including any device details, screenshots or descriptions you choose to share.
• Subscription information such as the plan you selected, its duration, the number of devices and your activation details.
• Billing and transaction information such as the payment method you used, the amount paid and a transaction reference. We do not store full card numbers, CVV codes or cryptocurrency private keys on our servers.

Information collected automatically

• Technical data such as IP address, browser type and version, device type, operating system and screen resolution.
• Usage data such as pages viewed, time spent on pages, referring URLs and the links you click.
• Approximate location derived from your IP address, typically at country or city level.
• Cookie identifiers and similar tracking technologies, as described in section 6.

Information from third parties

• Payment processors (card networks and cryptocurrency payment gateways), who confirm whether a payment succeeded and provide limited transaction details.
• Analytics providers such as Google Analytics, which supply aggregated reports about website traffic and performance.
• Messaging platforms such as WhatsApp, which process your messages under their own privacy policies.

4. How we use your information

• To provide, activate and maintain your subscription for the full duration of the plan you have chosen.
• To respond to enquiries and provide customer support throughout your subscription period.
• To process payments made by card or cryptocurrency, issue receipts and prevent fraud or abuse.
• To improve our website, channel information and support experience.
• To send service messages such as activation details, renewal reminders and important changes to the service.
• To send marketing communications where you have opted in or where permitted by law.
• To comply with legal obligations and enforce our terms.

5. Legal bases for processing

If you are located in the European Economic Area, the United Kingdom or Switzerland, we rely on the following legal bases to process your personal information:

• Performance of a contract — to provide the subscription you have purchased for the full term of your plan, and to respond to your support requests.
• Legitimate interests — to improve our service, prevent fraud, protect our systems and communicate about your subscription, balanced against your rights.
• Consent — for marketing communications and non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to keep records where required by tax, accounting or other applicable laws.

6. Cookies and similar technologies

Cookies are small text files placed on your device when you visit a website. We use them to:

• Keep the website working correctly, such as remembering your session or preferences.
• Measure how visitors use the site through tools including Google Analytics, so we can improve it.
• Support embedded third-party content, such as WhatsApp links or video previews.

Google Analytics may collect information such as your IP address (truncated where required), pages visited, time on site, referring URL, device and browser information. Google processes this data under its own privacy policy. You can learn about Google’s practices and opt out of Analytics tracking through Google’s Ads Settings and the Google Analytics Opt-out Browser Add-on.

You can also control, block or delete cookies through your browser settings. Blocking essential cookies may affect how the website functions. Where required by law, we ask for your consent before setting non-essential cookies.

7. Payment processing

We accept payments by credit and debit card and by cryptocurrency. Payments are processed by third-party payment providers. We do not process, store or have direct access to your full card number, CVV code, or cryptocurrency wallet private keys.

Our payment providers may share limited information with us — such as confirmation that a payment succeeded, the amount, the currency, the last digits of a card where applicable, or a blockchain transaction reference — so that we can activate and manage your subscription.

Cryptocurrency transactions recorded on public blockchains are, by their nature, publicly visible. We only link a blockchain transaction to your account for the purpose of confirming payment and providing the service; we do not publish or resell that link.

8. When we share information

We do not sell your personal information. We share it only in the following circumstances:

• Service providers who help us operate our business, such as hosting providers, card and crypto payment processors, email and messaging services, and analytics providers including Google. These providers may only use your information to deliver services to us or, in the case of Google Analytics, as described in its own terms.
• Legal and regulatory authorities where we are required to disclose information by law, or where disclosure is necessary to protect our rights, our users or the public.
• Business transfers in connection with a merger, acquisition or sale of assets. In that case, we will notify you of any change in ownership or privacy practices.

9. How long we keep information

We keep personal information only for as long as necessary for the purposes described in this policy. The table below shows indicative retention periods.

10. How we protect information

We use appropriate technical and organisational measures to protect personal information, including encryption in transit through HTTPS, access controls, and limiting data access to team members who need it to perform their work.

No method of transmission over the internet or method of electronic storage is completely secure. While we take protection seriously, we cannot guarantee absolute security.

11. International data transfers

Our service is global and the providers we work with may process your information in countries other than your own. Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards, such as standard contractual clauses approved by the relevant authorities, or equivalent mechanisms.

12. Your privacy rights

Depending on where you live, you may have some or all of the following rights:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Request portability of the information you provided to us.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority.

If you are a California resident, you also have the right to know what categories of personal information we collect and how it is used, to request deletion or correction of your information, and to not be discriminated against for exercising your privacy rights. We do not sell or share personal information as those terms are defined under California law.

To exercise any of these rights, contact us at legal@elitestreamiptv.co. We may ask you to verify your identity before responding, and we aim to respond within the timeframes required by applicable law.

13. Children’s privacy

Our service is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

14. Third-party services and links

Our website may link to, or rely on, third-party services such as WhatsApp, email providers, card and cryptocurrency payment gateways, Google Analytics, and third-party IPTV player applications. These services have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to review their policies before using them.

15. Marketing communications

If you receive marketing messages from us, you can opt out at any time by using the unsubscribe link included in the message or by emailing us directly. Even after opting out, we may still send essential service messages relating to your subscription where necessary.

16. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are significant, we will provide a clearer notice on the website or by email.

17. How to contact us

If you have questions about this Privacy Policy or about how your personal information is handled, you can reach us at:

• EliteStream IPTV LLC, 2330 White Ave, Berry Hill, TN 37204, USA
• Email: legal@elitestreamiptv.co
• WhatsApp: click to chat with our support team
• Or through our contact page.